About Us

Colophon, Terms and Conditions, Data Privacy

 steirischerherbst  festival gmbh
Sackstraße 17, 8010 Graz, Austria
p +43 316 823 007, f +43 316 823 007 77
info@steirischerherbst.at
www.steirischerherbst.at


FN 263904 w
Landes- als Handelsgericht Graz
UID ATU61788033
Mitglied der Österreichischen Wirtschaftskammer


Bank details
Bank für Kärnten und Steiermark
BLZ 17000
KTO 180-042415
IBAN AT36 1700 0001 8004 2415
BIC BFKKAT2K


Legal regulations
Gesetz über Gesellschaften mit beschränkter Haftung (GmbHG) und Gewerbeordnung www.ris.bka.gv.at.
Disclosure in accordance with § 25 MedienG
Proprietor steirischer herbst festival gmbh, Sackstraße 17, 8010 Graz, Austria


Object of the Company
To plan and carry out cultural events in the context of steirischer herbst, to manage companies of the same or similar nature, and to participate in such companies or in companies affiliated or subordinate to the Company, if required by the object of the Company.

Director
Ekaterina Degot

Supervisory Board
Dr. Heinz Wietrzyk, Ernst Brandl, Alexia Getzinger MAS, Dr. Monika Isola, Dr. Edith Risse, and Dr. Günther Witamwas

Shareholders
Land Steiermark, Stadt Graz

Basic orientation
To provide information to visitors and individuals interested in steirischer herbst and in contemporary art. steirischer herbst is the oldest multidisciplinary festival of contemporary art in Europe.


Terms and Conditions

1. General
These Terms and Conditions apply to sales of admission tickets, festival passes, and free attendance of events of steirischer herbst festival gmbh. Any deviating conditions only apply if steirischer herbst festival gmbH has given its written consent. By making an order or attending an event, the buyer accepts and abides by these Terms and Conditions.

2. Formation of the contract
The customer’s order is a binding offer. steirischer herbst festival gmbh is free within 7 (seven) days as of receipt of the offer to either accept offers to buy tickets or to refuse such offers by sending a statement to this effect to the customer, particularly in the event of any price increases in the interim or any mistakes in our guide (program), price lists or other documentations, including those in electronic media. No liability whatsoever is accepted for such price increases or mistakes.

3. Prices
All prices are inclusive of VAT. Prices are subject to printing errors and individual price changes. Any import duties will be borne by the orderer. If tickets are being sold to companies within the EC, no Austrian VAT is due if the international VAT number is indicated, and these companies must pay the VAT in their home country.
The admission ticket is not a bill pursuant to §11 UStG (VAT Act) and therefore does not entitle you to deduct input tax.
The reseller sells the admission ticket(s)/festival pass to the buyer on behalf of and for the account of the organizer.

4. Festival pass
Purchasing a festival pass gives you admission to all events. Owing to capacity constraints, we cannot guarantee actual admission to all events on your preferred date. Particularly for events that are also indicated as such in the guide (program), we therefore recommend making a reservation for a charge in good time.
The festival pass is non-transferable and only valid in combination with valid photo identification. The buyer is only entitled to services rendered by steirischer herbst festival gmbh that are under the direct influence of the company. steirischer herbst festival gmbh makes no guarantee for the provision of additional third-party services that may change at the discretion of the particular cooperation partner. We also reserve the right to make program changes. By means of access control upon entering the venue, we may ascertain how often you visit events at steirischer herbst and which events.

5. Right of return
Festival passes cannot be returned (exchange or buy-back). Admission tickets cannot be returned—with the exception of cancellation. If an event is canceled, you are advised to return the ticket within one month of the date of the event. Tickets can only be returned to the steirischer herbst ticket offices. The organizer (venue) reserves the right to make changes to cast, program and date which the buyer can be reasonably expected to accept. In the event of a cancellation, postponement or program change that is not the fault of the organizer (venue), no expenses (such as hotel costs, travel costs, etc.) will be reimbursed, no handling, system or processing charges will be refunded.

6. House rules/latecomers
By purchasing an admission ticket/festival pass or attending an event, visitors agree to accept the house rules. Proof of eligibility for discount will be checked on admission. For all venues, the respective house rules apply with respect to admission of latecomers. Depending on the production, late admission may not always be possible. An admission ticket without a stub is invalid. The ticket ceases to be valid when you leave the venue. Any abuse will be prosecuted.

7. Consumer protection information
Pursuant to §5e Konsumentenschutzgesetz (“KSchG”, Consumer Protection Act), consumers are entitled to withdraw from contracts concluded with us by way of distance selling (i.e., contract concluded by email, telefax, etc.) by giving notice of cancellation within seven working days (excluding Saturday) unless one of the exceptions to this right of withdrawal under §5f KSchG applies. Therefore excluded from the right of withdrawal in particular are disks, CD-ROMs and the like if they have been unsealed by the buyer, single issues of specialist journals, newspapers and magazines (with the exception of contracts for periodical printed publications, goods for consumption, sanitary articles, and the like).

8. Data protection information
The buyer agrees that all of his or her personal details may be used to fulfill this purchase contract and that they may be stored and processed by automated means if this is necessary in order to render the service offered. By no means will personal details be disclosed to third parties for their own commercial purposes.

9. Place of fulfillment, choice of law, and jurisdiction
The place of fulfillment for all articles of the Agreement is Graz. Austrian law applies to this Agreement. The Provincial and Commercial Court of Graz (Landes- und Handelsgericht Graz) is agreed as having exclusive competence with regard to disputes arising from orders placed with steirischer herbst festival gmbh, where legally permissible. If any provision or provisions of these Terms and Conditions contradict any legal provisions (for instance the provisions of the Consumer Protection Act/KSchG), this shall be without prejudice to the remaining provisions of these Terms and Conditions.

10. Liability
steirischer herbst festival gmbh excludes all liability for minor negligence, payment of damages for consequential damage, financial losses, loss of profit, and losses arising from third-party claims against the buyer. The exclusion of liability for minor negligence does not apply to personal injury.
Owing to volume, concerts may pose a risk of damage to hearing and health; the organizer (venue) accepts liability for such damage and other damage to property and personal harm only on condition that he is to blame.

11. Photography and film
By entering the venue, the visitor agrees to the publication of photographic, film and audio material created for current affairs coverage by press photographers and television teams and for documentation and announcement purposes on behalf of steirischer herbst festival gmbh.
Visitors are not permitted to make audio, film and video recordings or to take photographs. In the event that visitors fail to comply (above all if they take photographs with a flash!), the organizer is entitled to confiscate the recording device until the end of the performance. Open-air events can take place in any weather. No umbrellas, bottles or other dangerous items, etc., may be taken into the venue. Visitors must bring their own rainwear.

In the Web shop, the Terms and Conditions of CTS/Eventim Austria GmbH, Heumühlgasse 11, 1040 Vienna, apply in addition to the Terms and Conditions of steirischer herbst.


Data protection provisions

Protecting your personal data is a matter of special importance to us. We process your data exclusively on the basis of the legal provisions (GDPR/General Data Protection Regulation, TKG/Telecommunications Act 2003).
The aim of this data protection notice is to inform you about the main aspects of data processing in connection with our website.

1. Data storage for ordering information material
Data entered during registration are intended for use of the service. The data collected can be seen in the input dialog filled out during registration. They include name, postal address, email address and, where appropriate, company name or title. The data provided by you are required to fulfill the contract and to perform measures ahead of the contract. Without these data, we cannot conclude the contract with you. The data are not sent to any third parties, with the exception of data sent to our authorized dispatch company for the purpose of delivering the goods.
Data processing is performed on the basis of the legal provisions of § 96 section 3 TKG (Telecommunications Act) and of article 6 section 1 lit a (consent) and/or lit b (necessary for the performance of a contract) of the GDPR.

2. Data storage for ordering tickets
The data collected can be seen in the input dialog. They include name, postal address, phone number and email address.
The data provided by you are required to fulfill the contract and to perform measures ahead of the contract. Without these data, we cannot conclude the contract with you.
The data are not sent to any third parties, with the exception of data sent to CTS EVENTIM AUSTRIA Gmbh, our ticket system provider, to Wirecard Central Eastern Europe GmbH for technical handling of electronic payment transactions, and to our tax consultant to meet our obligations under tax legislation.
For further details, please refer to the data protection statement of CTS EVENTIM AUSTRIA GmbH and https://www.wirecard.at/datenschutz.
In the event of conclusion of a contract, all data under the contractual relationship are stored until expiry of the retention period under tax legislation (seven years).
Data processing is performed on the basis of the legal provisions of § 96 section 3 TKG (Telecommunications Act) and of article 6 section 1 lit b (necessary for performance of a contract) and lit c (legal obligation) of the GDPR.

3. Newsletter
You can subscribe to our newsletter via our website. To do so, we require your email address, first and last name, and your consent to receiving the newsletter.
Once you have registered for the newsletter, we will send you a confirmation email with a link to confirm your registration.
You can cancel your newsletter subscription at any time. You can do so by clicking on a link in the newsletters themselves or by sending a message to the contacts below. We will then immediately delete your data in connection with sending the newsletter.
We send our newsletter with the MailChimp® newsletter service, a brand of the Rocket Science Group. We send the data collected in the form to MailChimp solely for the purpose of us sending the newsletter. MailChimp stores your data in such a way that no other MailChimp customers or third parties have access to these data. For further details, please refer to the MailChimp data protection statement.

4. Other contact
If you contact us using the form on the website or by email, we store your data for the purpose of processing your inquiry and for the event of any follow-up questions. We do not pass on these data without your consent.

5. Cookies
Our website uses “cookies”. These are small text files stored by the browser on your end device. They are harmless.
We use cookies to make our website user-friendly. Some cookies stay stored on your end device until you delete them. They allow us to identify your browser next time you visit.
If you do not want this, you can configure your browser to inform you whenever cookies are set and only allow them in certain cases.
Disabling cookies may restrict the functionality of our website.

6. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files stored on your computer to allow us to analyze how visitors use our website.
The information generated by the cookie about your use of this website will normally be transmitted to and stored by Google on servers in the United States.
However, Google will shorten your IP address beforehand within the member states of the European Union or in other contracting states under the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to analyze your use of the website, to compile reports concerning website activities, and to render to the website operator additional services that are connected with the use of the website and the Internet. The IP address transmitted from your browser by Google Analytics will not be consolidated with other data from Google.
You can prevent the storage of cookies by selecting the appropriate setting on your browser. In addition, you can prevent Google from collecting and processing the data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available at this link.

7. Data security and confidentiality
Data security is a matter of great importance to us. steirischer herbst festival gmbh has taken all necessary technical and organizational measures to ensure the security of data processing and to process personal data in such a way as to protect them from access by unauthorized third parties. The IT infrastructure fulfills customary security requirements and is regularly reviewed.
All staff members of steirischer herbst festival gmbh have been bound to confidentiality with regard to any information entrusted to them or of which they become aware in the course of their work.

8. Your rights
You have the right of access, the right to rectification, erasure, restriction, data portability, to withdraw consent and object. If you believe that the processing of your data violates data protection legislation or that your rights under data protection legislation have been otherwise injured, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

You can contact us via the following details:
 steirischerherbst  festival gmbh
Sackstraße 17
8010 Graz
Austria
p +43 316 823 007
info@steirischerherbst.at
www.steirischerherbst.at